Sydney Price discusses her approach to the Soul Map and conscientious leadership as it relates to ethics and sustainability.

The COVID-19 pandemic created shifts and changes in retail that were experienced and felt around the world. There are now new ways for consumers to interact with retail that have really shaken the marketplace. The rise of digital commerce, online shopping, and online brand exposure are among them. They have made retailers globally face incredible challenges - store closures, being one of them.

AJ Lacouette, Creative Strategist and Trend Forecaster, discussed some of the findings from her recent culture report, entitled “LIFE, POST-PANDEMIC.”

Maria Soubbotina explores the top 5 ways the retail experience can improve according to five “Retail Revolution” experts in 2020, including Massimo Volpe, Luca Marchetti, Lauren McGuire, Carissa Barrett and Donald Rattner.

Maria Soubbotina explores the top three shifts in luxury according to three “Retail Revolution” experts in 2020, including Joshua Kapelman, Natalie Zfat and Ron Thurston.

In a recent interview with the CEO of Global Retail Alliance, Massimo Volpe, the three most commonly used words were experience, technology and world. While it’s not obvious, the word cloud shows how experience is tied in through various aspects such as store experience, digital experience, channel experience, and more.

Gucci, Omega, Donna Karan and Barneys New York are just a few of the well-known brands Christopher has worked with in his 20+ years. He has developed a specialty for creating meaningful customer experiences especially for affluent clients. Lacy is the Founder and CEO of Christopher Lacy Consulting a firm dedicated to building strategic client and team development programs. Through leveraging data from quantitative and qualitative research, CLC combines deep industry knowledge with leadership, sales coaching, CRM data, and operational expertise to elevate brand profiles and client experience.

Christopher is currently Assistant Professor at Parsons School of Design in the Fashion Management graduate program as well as Curriculum Developer for Parsons New School Executive Education Program. In addition to teaching at Parsons, he is also Co-creator and Host of Retail Revolution Podcast which features in-depth conversations with experts in omni-channel retailing with myriad perspectives: technology, consumer engagement, data analytics, merchandising and more. Christopher has shared his knowledge and industry outlook by facilitating workshops for Polimoda, writing articles for WWD, providing insight to Business Insider and participating on multiple panels including Fashinnovation NYC.