Nick McHenry shares insights on the shifts in clientelling, drawing from his experience in many retailing environments from mass to luxury. He emphasizes the need to offer a personalized experiences, which he describes as less about technology and more about empathy and understanding.

Dr. Guido Lang shares his insights on developing new ideas and bringing them to the market, especially in the technology space. He reinforces the idea that staying focused on solving one particular problem first, before trying to scale, is key to a successful new business. And he discusses the need for a more inclusive education in digital skills.

Lauren McGuire discusses sonic branding and the use of sound overall in retail environments, online and onsite. She focuses on how sound impacts the shopping experience, and shares her insight on how sound might be used after we reach the end of the pandemic.

Claire Mitchell discusses the evolving role of technology in fashion retailing, sharing her predictions for their term. She also discusses the implications of technology in fashion, everything from how customer's shop to issues of sustainability.

Dr. Niz Safrudin shares her insight regarding the intersection of physical and digital space and the real challenges of “omni-channel” retailing. She also discusses the potential opportunities brands may have to reset after the pandemic.