Fanny Damiette dives into the current thinking and practices related to customer-centric, omni-channel fashion marketing. She discusses the need for a more personalized brand experience, based on integrity.

Kevin Thompson shares his perspective on the changing landscape of retailing, particularly as it relates to brick & mortar operations and design. He also discusses the marketing needs of a fashion brand and how communication is a two-way street, wherein customers must have a voice.