Luca Marchetti deep dives into current issues in fashion, related to inclusivity, diversity and cultural appropriation. He discusses the complexity of fashion branding and marketing especially on a global scale and to multiple generations, all with fast-shifting, sometimes contrasting, values.

Nick McHenry shares insights on the shifts in clientelling, drawing from his experience in many retailing environments from mass to luxury. He emphasizes the need to offer a personalized experiences, which he describes as less about technology and more about empathy and understanding.

Brandon Roe provides insight on how luxury brands can better engage customers by understanding the unique cohorts that shop for luxury products and services. He also provides clear steps that fashion brands can take to ensure they manage through the Covid-19 crisis—internally and externally—and come out stronger post-pandemic.

Ron Thurston shares his unique perspective on developing a luxury retail business in the US market, with a focus on analytics, sales planning and empathetic and curious leadership.