Carissa Barrett discusses her role as an innovative retail leader in the beauty industry, facilitating success for managers, which in turn creates an optimal experience for customers. She shares insights on how the high-touch, high-emotion beauty industry is adapting due to the pandemic 

Nichole Simms shares her insight on retail store management, with a focus on employee team building, leadership and customer engagement. She stresses the importance of clear communication around strategy, goals and expected outcomes.

Cheryl Stallworth shares her vast experience on developing international brands. She challenges business leaders to “get out of their bubbles,” beyond their own communities, and strive to engage more benevolently and authentically with customers.

Brandon Roe provides insight on how luxury brands can better engage customers by understanding the unique cohorts that shop for luxury products and services. He also provides clear steps that fashion brands can take to ensure they manage through the Covid-19 crisis—internally and externally—and come out stronger post-pandemic.

Stacy Graiko shares her perspective on customer shifts and expectations for retailers, from a psychological perspective with a focus on Millenials and GenX, as well as short term considerations related to Covid-19. She also discusses the need for more gender parity and representation of woman in the fashion and retail industries.

Ron Thurston shares his unique perspective on developing a luxury retail business in the US market, with a focus on analytics, sales planning and empathetic and curious leadership.